SERVICE 02 — FRAUD & IMPERSONATION
Find out who is behind it, and make it stop.
Fraud against a business almost always leaves a digital trail: an order, a storefront, a domain, an account, a document. We follow that trail from public and commercially available sources, map the people and infrastructure behind it, and produce an evidence pack you can take to the police, a platform, a payment provider or a court. Where the problem is a fake or cloned website, we run the takedown too.
Who it's for
Suspect documents
Businesses receiving suspicious documents, invoices or correspondence that need to be attributed before they are acted on.
0304Unknown harassers
Companies whose staff are being harassed or whose data is being used against them, where the sender is unknown.
Impersonated brands
Brands copied by cloned storefronts, lookalike domains, fake social accounts or counterfeit listings.
01Online retailers
Retailers and marketplaces dealing with chargeback rings, refund abuse, account takeover, reseller and drop-ship fraud.
02Products
Each product has a fixed price, quoted before work starts.
Fraud case investigation
Who is behind a fraudulent order, account or pattern of orders; linked identities, addresses and payment detail patterns; the real recipient of goods in the UK or abroad.
Turnaround: 3–5 working days per case
Takedown
Notices to registrars, hosts, platforms and payment providers, followed through until the site or listing is removed, with a record of every step.
Turnaround: days to weeks, platform-dependent
Retainer
Monitoring for new impersonations of your brand and a standing capacity for cases as they arise.
Frequency: monthly
Threat attribution
Identifying who is behind threats, abusive messages or a coordinated campaign against your business, its staff or its customers, with the evidence set out step by step.
Turnaround: confirmed when we quote
Impersonation investigation
Mapping a fake shop or lookalike site: registrant, hosting, payment rails, linked sites and social accounts, and the operators behind them where attribution is possible.
Turnaround: 3–5 working days
Document and image attribution
Establishing the origin and ownership of suspect PDFs, Word files and images used in a fraud.
Turnaround: 2–3 working days
What you receive
An evidence pack written so that a police officer, a platform's trust team or a solicitor can act on it without re-doing the work:
A timeline of what happened
A network map of the entities and infrastructure involved
Every finding with its source and date
For takedowns, a log of every notice sent and every response
WHY US
We know where fraudsters hide
We come from an in-house ecommerce fraud and threat-intelligence background, so we understand how orders, payments, fulfilment and marketplaces actually work.
We are a certified Shopify partner and have investigated ecommerce fraud and impersonation for more than a decade.
Being defrauded or impersonated?
Send us what you have — an order, a URL, a document — and we'll tell you what can be established.